Patient Access Coordinator
Location: Grand Rapids
Full-Time | On-site
We are currently seeking a Patient Access Coordinator to support one of our major healthcare partners in Grand Rapids, Michigan.
The Patient Access Coordinator plays a critical role in ensuring a seamless patient experience from the moment care begins. This position serves as the first point of contact for patients and is responsible for coordinating scheduling, verifying insurance information, and supporting front-end patient access processes.
The ideal candidate is detail-oriented, compassionate, and thrives in a fast-paced healthcare environment.
Key Responsibilities
Serve as the first point of contact for patients, providing exceptional customer service
Schedule patient appointments and coordinate care across departments
Verify insurance eligibility and obtain necessary authorizations
Collect and update patient demographic and insurance information
Communicate appointment details and instructions to patients
Ensure accurate documentation within electronic health record systems
Collaborate with clinical and administrative teams to support efficient patient flow
Address patient questions and assist with registration and check-in processes
Qualifications
High school diploma or equivalent required; associate degree preferred
1–3 years of experience in patient access, medical reception, healthcare administration, or scheduling
Experience working with electronic health record (EHR) systems preferred
Knowledge of insurance verification and healthcare registration processes
Strong communication and customer service skills
Excellent attention to detail and organizational skills
Ability to work in a fast-paced healthcare environment
Preferred Skills
Experience in hospital or large healthcare system environments
Familiarity with medical terminology
Prior patient registration or front-desk healthcare experience