Registration Specialist
Location: Greater Indianapolis, IN | Full-time | Onsite
Nmble Medical Hiring Solutions is partnering with a respected healthcare organization seeking a professional, patient-focused Registration Specialist to join their collaborative clinical team. This role plays a critical part in supporting the patient experience by facilitating patient flow from arrival through registration, scheduling, and coordination of care in a timely, accurate, and professional manner.
The ideal candidate is highly organized, customer-service driven, and able to thrive in a fast-paced healthcare environment while maintaining accuracy, professionalism, and compassion in every patient interaction.
Key Responsibilities
Facilitate patient flow from point of entry to destination efficiently and professionally
Obtain, verify, and document accurate demographic, insurance, and financial information to support reimbursement and positive clinical outcomes
Schedule patient appointments and coordinate registration activities
Interview patients to obtain required medical and insurance information
Explain departmental and organizational policies, procedures, and patient expectations
Validate charges, collect payments, and ensure accurate documentation within healthcare systems
Respond to incoming calls and appropriately direct patients, visitors, and internal staff
Maintain accurate patient records within EMR/EHR systems
Collaborate closely with providers, nursing staff, medical assistants, and Revenue Cycle Services (RCS) teams
Support operational workflows while delivering exceptional customer service and patient-centered communication
Ensure compliance with HIPAA, organizational standards, and healthcare regulations
Team Environment
Small, close-knit team environment with strong collaboration and support
Works closely alongside nursing staff, medical assistants, providers, and Revenue Cycle Services teams
Culture focused on teamwork, communication, professionalism, and patient-first service
Qualifications
Required
High School Diploma or GED
Preferred
Previous experience in a healthcare, medical office, or clinical setting
Ability to learn and retain medical terminology
Familiarity with insurance verification and interpretation
Knowledge of ICD-10 and CPT coding preferred
Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
CMAA certification preferred, but not required