Patient Experience Manager
Location: Charlotte, NC | Onsite | Full-time
Are you passionate about creating exceptional patient experiences while leading high-performing healthcare teams? We are seeking a dynamic Patient Experience Manager to join a growing healthcare organization dedicated to operational excellence, compassionate care, and service-driven leadership.
This is an exciting opportunity for a healthcare leader who thrives in fast-paced environments and is passionate about improving patient satisfaction, staff engagement, workflow efficiency, and overall clinic operations.
Responsibilities
• Lead daily patient experience and front-office operations across multiple healthcare departments
• Partner with physicians, clinical leaders, and operational teams to improve patient flow and service delivery
• Supervise, coach, and develop healthcare staff while fostering a positive and collaborative culture
• Drive service recovery efforts and resolve patient concerns with professionalism and empathy
• Monitor patient satisfaction metrics, operational KPIs, and workflow performance to identify improvement opportunities
• Implement process improvement initiatives that enhance efficiency, communication, and patient outcomes
• Support staffing, scheduling, onboarding, employee engagement, and operational accountability
• Ensure compliance with HIPAA, OSHA, and organizational standards
Qualifications:
• 3+ years of healthcare leadership, clinic management, or patient experience leadership experience
• Strong operational, communication, and problem-solving skills
• Experience leading teams in healthcare, outpatient clinics, senior living, or hospitality-focused environments
• Proven ability to improve workflows, employee engagement, and customer/patient satisfaction
• Experience with scheduling, staffing, KPI reporting, and process improvement initiatives preferred
• Bachelor’s degree